Note: To be eligible for a refund, the request must be submitted within 30 days of the renewal and only a prorated refund will be given. To agree to the terms of the refund and cancel your subscription, click Cancel and Refund.In the next window, you will be notified of the amount you will be refunded. If your account is eligible for a refund, click Dispute Charges.Click Account Management, then click Billing.If your account is eligible for a refund, a refund can be requested when canceling your plan through the web portal: In the dialog window, make sure to read the terms of your subscription, then click Proceed & Activate, then follow the steps for payment.Under the Current Plans tab, find the plan you want to reactivate, then click Reactivate Plan.Follow these instructions to reactivate your plan. Once you cancel your plan, you can undo that cancellation request any time before your renewal date. Resubscribe or reactivate your subscription To access them, you must subscribe to a plan with clouding recordings within the 30-day time period. These cloud recordings will be permanently deleted 30 days after cancellation. Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled.īy canceling your paid subscription, you will lose access to your cloud recordings. You’ll receive an email confirming the change. In the dialog window, click Confirm Your Cancellation, to confirm.Note: Please beware that canceling your subscription will go into effect on your next billing date. Under the Current Plans tab, find the plan you want to cancel and click Cancel Plan to stop your subscription's automatic renewal.In the navigation menu, click Account Management, then click Billing.How to cancel an Add-On (paid) subscription.Resubscribe or reactivate your subscription.How to cancel a Pro (paid) subscription. Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.If you have a basic (free) account, you can only delete your account as you don’t have a subscription. If you have any questions, you can email your dedicated Account Executive or If you are a member of your account and do not have access to the Billing page, please contact your account owner. If you have purchased a subscription via a direct sales quote, all changes requested will take place at the end of the subscription term that is indicated on the quote. If you do not cancel prior to your renewal date but are eligible for a refund, please review the section on refunds. You can cancel any time prior to your next renewal date. You can find your NEXT INVOICE DATE on your current plans page.
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